Tips for new users

As you become used to wearing your hearing aids, they can be used in more challenging listening situations and for longer periods. Here are some tips for difficult listening situations:

At home

Always use your hearing aids. Keep eye contact during conversations. Avoid background noise when possible.

At works

Focus on the person nearest you. Keep eye contact during conversations. Repeat what you have heard and ask for any missing information.

Out & about

When dining out, request a table in a quiet area away from the kitchen. When attending the theater, lectures, concerts or movies, inquire if a loop, infrared or FM system is available.

How to care for your hearing aids

Keep clean

It's important to keep your hearing aids clean. Wipe them regularly with a dry cloth or tissue. It is also important to remove ear wax as this may cause temporary malfunction or in the worst case complete breakdown of your equipment.

Keep dry

Avoid getting your hearing aids wet (e.g. wearing them in the shower or heavy rain). If your hearing aids are exposed to moisture or very humid conditions, remove the batteries and place the hearing aids in a dry storage kit. Never use a hair dryer or microwave oven to attempt to dry them.

Avoid extreme temperatures

Your hearing aids should never be exposed to extreme heat. Do not leave them in the glove compartment of your car.

Avoid chemicals

Aftershave lotion, hairspray, oils and perfume contain chemicals which can have detrimental effects on your hearing aids. Always remove your hearing aids before applying such products and allow time for the product to dry before putting your hearing aids back on.

Experiencing a problem?

Even though you are familiar with your hearing aid, you may
face some problems in daily use. Here are some tips and tricks for common problems:

No sound

  1. Check that the battery is working and inserted the right way and the battery door is closed completely

  2. Check whether the hearing aid is in mute position

Distorted sound

  1. Replace the battery with a new one

  2. Remove the battery and place the hearing aid in a dry storage kit

  3. Check that the battery is inserted correctly; clean the battery contacts carefully; clean the battery surface with a dry cloth

Whistling or squealing

  1. Re-attach the sound tube or exchange it with a new tube

  2. Re-insert your hearing aid, or if you wear a BTE, re-insert the earmold

Other problems

  1. If none of the suggested solutions solves the problem, or you have other problems, contact your hearing care professional

  2. Common problems and their solutions are listed in the Information for Use booklet provided with your hearing aid

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